About us
Every business loses customers in its own way. The cause is always the same.
A broker, a coaching institute, a salon and a restaurant have little in common. Yet they lose customers the same way: someone messages, nobody owns the reply, and by the time anyone answers, the customer has gone elsewhere.
The problem we kept seeing
We spent time with real-estate offices, coaching institutes, IndiaMART sellers, salons, clinics and restaurants. Every one of them paid to make customers reach out: portal listings, ads, buy-leads, a board outside the shop. And every one of them lost a share of those customers after they had already messaged.
The details changed from business to business. The pattern didn’t. Enquiries were scattered across personal phones, apps and inboxes. Nobody knew whose job the reply was. Follow-ups lived in someone’s memory, and the owner only found out what went wrong at the month-end review.
None of these businesses had a sales problem. They had a lead-handling problem: no single place for enquiries, no clear owner for each one, and nothing to make sure the next step actually happens.
So we built Engazly
Engazly gives every business the same foundation: one business WhatsApp number for the whole team, one inbox for every lead source, an owner for every enquiry within seconds, a reminder for every follow-up, and one dashboard for the owner.
On top of it, each industry switches on what it needs: property-portal and IndiaMART leads, a booking assistant for today’s free slots, WhatsApp ordering for every outlet. One product, shaped around how you sell.
One business number. Your whole team behind it.
Industry by industry
The biggest problem in each industry, and how we fix it
Every industry we work with had one problem costing it the most customers. Here’s each one, and what changes with Engazly.
Real estate
The problem
Portal leads go cold before anyone calls
Lakhs a month go on 99acres, MagicBricks and ads. Enquiries land on the office phone, a broker’s personal WhatsApp or an unread email, and the buyer has met two other brokers by the time someone replies.
How we fix it
Portal and ad enquiries land in one inbox, reach the right project team in seconds, and every site visit gets a follow-up someone is reminded about.
Education & coaching
The problem
Admission season buries the counsellors
Hundreds of enquiries arrive from ads in a few weeks. Counsellors juggle them on their own phones, parents wait a day for batch timings, and the student joins whoever answered first.
How we fix it
Every enquiry goes to a counsellor automatically, fee and batch follow-ups are scheduled, and you see which ads bring the enquiries in.
B2B & IndiaMART sellers
The problem
Paid buy-leads that nobody quotes in time
Every IndiaMART lead costs money, and the first seller to send a sensible quote usually wins. Leads sit unread in the app while the team is busy on calls.
How we fix it
IndiaMART enquiries are pulled in every 5 minutes and assigned straight away, and a reminder makes sure the quote goes out and gets chased.
Salons, spas & clinics
The problem
The front desk can’t answer while it’s busy
Customers and patients message for a slot today while the receptionist is with someone else. By the time anyone replies, they have booked somewhere else.
How we fix it
The booking assistant lets customers book today’s free slot in two taps on WhatsApp. Your team confirms from the day sheet, and reminders go out on their own.
Restaurants & cafés
The problem
Rush-hour orders get missed or mixed up
Pickup orders come by phone and chat at the busiest time of day. Calls go unanswered, items get noted down wrong, and nobody knows which order is ready.
How we fix it
Customers order from your menu on WhatsApp. Each outlet’s orders board rings until someone accepts, and the customer hears every step until pickup.
Services, travel & agencies
The problem
The job goes to whoever replies first
Interiors, insurance, solar and travel customers ask three companies for a quote and pick the first good answer. Enquiries keep arriving at night and on weekends.
How we fix it
Every enquiry gets an owner in seconds. If the customer goes quiet, Engazly reminds the agent or sends an approved WhatsApp template.
What we believe
Four ideas behind every feature
Speed wins the customer
Whether it’s a flat, an admission or a pickup order, the business that replies first usually wins. Every feature we build shortens the time from enquiry to answer.
Customers belong to the business
Not to whichever phone they landed on. When people change roles or leave, the customer history stays with you.
The follow-up is the job
Most sales close after the second or third conversation, and most bookings need a reminder. Software should remember so your team doesn’t have to.
Simple enough for everyone
If a new hire can’t use it on day one, it’s too complicated. Engazly works the way people already use WhatsApp.
Made in India
Built in India, for Indian teams
Prices in rupees, data stored in India, support on WhatsApp and phone during Indian business hours — and a product designed around how Indian businesses actually sell.